Refund policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. 

To be eligible for a return, your item must be in the same condition that you received it, undamaged and unused. You must contact me first before sending anything back.

To start a return, you can contact me at Info@77grains.com. Please note that returns will need to be sent to me before any refunds. I will provide you with a return address after you contact me about the return.

If your return is accepted, I will give you the return address to ship the product back. You will be responsible for any shipping cost. Items sent back to me without first requesting a return will not be accepted.

Please contact me first about any issues with the product or exchange and return questions. Info@77grains.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Custome items cannot be returned. Any item sold as a blemished item or as a one of one also cannot be returned. I cannot accept returns on gift cards.

Exchanges
If you want to exchange an item within 30 days you must please contact me first at info@77grains.com. You will unfortunately have to pay for return shipping. The item cannot be used or have any damage. Once the item is returned and verified it's in good condition I'll ship out the exchange item. I will pay for shipping out the NEW replacement item but you will pay any shipping cost to return the original item. 

Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Any shipping charges will not be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I approved your return, please contact me at Info@77grains.com.